Tickets are worklist items which can be assigned to users and labelled with different workflow states. They can be used for Specifications, To-Do items and any other type of activity where tracking tasks is important within a Project.

Tickets can be assigned to users and can be associated with CRF Draft Objects such as Forms, Data Dictionaries etc.

Tickets may also be associated with Labels which can be used to track workflow states.


A user with Comment permission may add a comment to a Ticket. Like Tickets, Comments are formatted in the Markdown syntax and can include references to Project wiki pages, other tickets using the #<ticket_number> and other users using the @username syntax. Users who are @mentioned in this way will receive an alert message in the application but also an email notification that they have been mentioned with a link to the location of the ticket/comment.