Two Factor Authentication

For additional security users can enable Two Factor Authentication https://en.wikipedia.org/wiki/Multi-factor_authentication. TrialGrid supports One-Time-Password devices such as Google Authenticator and Microsoft Authenticator.

Setting up Two Factor Authentication

To set up Two Factor Authentication:

  • Log into TrialGrid using your username and password

  • Click on your username at the top right and select ‘Enable Two Factor Authentication’

  • A wizard will now guide you through the setup steps

  • When a QR code is displayed, scan the code using your Authenticator application and enter the 6-digit token it displays

  • You should now have Two Factor Authentication enabled

Logging in using Two Factor Authentication

To log into TrialGrid using Two Factor Authentication:

  • Enter your TrialGrid username and password as usual

  • You will be prompted to enter a token. Read the current token from your Authenticator application and enter it.

  • You can choose to have your browser remember this code for 30 days. This applies only to the browser you are currently using. If you log in using a different machine or browser you will have to enter a valid token.

Backup codes

You can create backup codes which you can use if you do not have access to the Authenticator application:

  • Click on your username at the top right and select ‘Two Factor Authentication’

  • If it is more than 5 minutes since you logged in you will be prompted to enter your password again.

  • A wizard will now guide you through the steps to create backup codes.

  • You should keep a secure copy of the backup codes.

  • Each backup code can only be used once.

  • If you use all your backup codes you can generate a new set.

Disabling Two Factor Authentication

You can disable Two Factor Authentication:

  • Click on your username at the top right and select ‘Two Factor Authentication’

  • If it is more than 5 minutes since you logged in you will be prompted to enter your password again.

  • A wizard will now guide you through the steps to disable Two Factor Authentication.